Commercial Insurance Account Manager - Construction - Remote

Overview

The Commercial Insurance Account Manager will manage an assigned book of business in the construction sector, ensuring account retention and supporting new business while providing exceptional customer service.

In Short

• Manage a book of business focused on construction insurance.
• Ensure account retention and support new business efforts.
• Coordinate daily administrative and customer service activities.
• Handle customer service requests, policy administration, and billing.
• Conduct client research and prepare submissions for renewals.
• Monitor accounts receivable and manage delinquent accounts.
• Maintain agency management systems for data accuracy.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and seek continuous improvement.
• Demonstrate integrity and leadership in line with IOA values.

Requirements

• 3+ years of account management experience or 5+ years in insurance.
• Active Property & Casualty license required.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent required.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.