Customer Success Manager (CSM) - Remote

Overview

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. We deliver next-generation audit services across various compliance frameworks.

In Short

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders.
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
• Conduct regular check-ins with clients to help them get ready for their compliance audit engagements.
• Identify needs for additional services.
• Work closely with internal teams to ensure the timely delivery of services to clients.
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience.
• Ensure clients are satisfied with our services and identify opportunities for upselling.
• Must be in the US and willing to work remotely.

Requirements

• Bachelor's degree.
• 3+ years of experience in a client-facing role, such as customer success, account management, or sales.
• Ability to quickly grasp the basics of various compliance frameworks.
• Exceptional organizational and task management skills.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to manage many clients and projects simultaneously.
• Experience working with SaaS products and services is a plus.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Opportunities for professional growth and development.