Identity Support Engineer - Remote

Overview

As a Technical Support Engineer, you will own, troubleshoot, and solve customer technical issues, enhancing your problem-solving, collaboration, and technical skills.

In Short

• Review, investigate, and solve customer technical issues.
• Collaborate within and across teams using troubleshooting tools.
• Develop technical proficiency through training.
• Identify product defects and provide feedback to improve Microsoft products.
• 3+ years of technical support or IT experience required.
• Experience with Azure Active Directory/Microsoft Entra and O365 is mandatory.
• Strong troubleshooting skills with M365 Suite applications.
• Knowledge of Access Management technologies like MFA and SSO.
• Good level of English required.
• Remote or hybrid workplace type.

Requirements

• 3+ years of technical support, consulting, or IT experience.
• Experience with Azure Active Directory and O365 Synchronization.
• Experience administrating M365 resources.
• Knowledge of HTTP debugging tools.
• Knowledge of troubleshooting Entra ID and ADFS issues.
• Strong communication and interpersonal skills.
• Proactive and results-oriented.
• Independent user level of English.

Benefits

• Opportunity for career growth.
• Hone problem-solving and collaboration skills.
• Develop technical proficiency.