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MES Support Analyst - Remote

Posted 1 week ago
All others
Contract
Worldwide

Overview

The MES Support Analyst will provide on-call Tier 2 support for Manufacturing Execution Systems, assisting with ticket resolution and maintaining knowledge bases.

In Short

  • Triage, investigate, resolve, and manage all MES ServiceNow tickets
  • Assist shop floor operators with escalated issues
  • Maintain and develop MES Knowledge Base
  • Gather user requirements for manufacturing activities
  • Conduct data analysis of support tickets
  • Author updates to Electronic Batch Records
  • Proficient in Rockwell Manufacturing Execution System PharmaSuite
  • Subject Matter Expert in Life Sciences
  • Nights and weekends availability required
  • Experience with ServiceNow management

Requirements

  • Advanced proficiency in Rockwell PharmaSuite
  • IT troubleshooting experience
  • Familiarity with manufacturing IT applications
  • Experience in data analysis
  • Ability to work nights and weekends

Benefits

  • Confidentiality of information according to EEO guidelines
Indotronix International Corp logo

Indotronix International Corp

Indotronix International Corporation is a well-established organization with over 25 years of experience in providing contract staff augmentation services. The company partners with prominent clients such as ATOS, Xerox, Accenture, Cap Gemini, and Verizon, among others, to deliver skilled professionals tailored to meet specific project needs.

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