Supervisor, Referral Support Advocacy - Remote

Overview

As a Supervisor of Referral Support Advocacy, you are responsible for leading and inspiring a team that provides amazing care, and produces better health outcomes for our patients.

In Short

• Lead and inspire a team of Referral Support Advocates.
• Ensure high quality patient experience within service level agreements.
• Recruit, interview, hire, and train new staff.
• Manage team performance according to established SLAs and KPIs.
• Coach individual development and performance for team growth.
• Promote a culture of trust and performance excellence.
• Provide oversight of member requests and interactions.
• Collaborate with peers in Care, Medical, and Quality teams.
• Keep up-to-date on patient/customer support technologies.
• Influential in hiring and performance management of the team.

Requirements

• Experience in creating and modifying processes.
• Detail-oriented and organized leader with technology fluency.
• Strong analytical skills and ability to forge relationships.
• Excellent verbal and written communication skills.
• Able to function well in a high-paced environment.
• 3+ years in healthcare or customer service with supervisory experience preferred.

Benefits

• Opportunity to lead a high-performing team.
• Impact on patient health outcomes.
• Work in a supportive and dynamic environment.
• Continuous professional development opportunities.