Supervisor, Referral Support Advocacy - Remote

Overview

As a Supervisor of Referral Support Advocacy, you will lead and inspire a team that provides amazing care, and produces better health outcomes for our patients.

In Short

• Lead a remote team of Referral Support Advocates.
• Recruit, interview, hire, and train new staff.
• Manage team performance according to SLAs and KPIs.
• Coach individual development for team growth.
• Ensure high quality patient experience.
• Promote continuous improvement in processes and tools.
• Collaborate with Care, Medical, and Quality teams.
• Provide accurate reporting and troubleshoot roadblocks.
• Maintain knowledge of patient support technologies.
• Influential in hiring and performance management.

Requirements

• 3+ years in healthcare or customer service with supervisory experience.
• Experience in creating and modifying processes.
• Detail-oriented and organized leader.
• Proven track record of efficiency results.
• Strong data and analytical skills.
• Ability to build relationships with stakeholders.

Benefits

• Opportunity to make a positive impact on patient care.
• Work in a dynamic and evolving industry.
• Collaborative team environment.
• Support for continuous professional development.
• Flexible remote work arrangement.