Customer Success Manager - Remote

Overview

Inato is a Tech for Good company striving to bring clinical research to each and every patient, regardless of who they are or where they live. We are building the world's first clinical trial platform to create greater visibility, access, and engagement across a more diverse population of doctors and their patients.

In Short

• Guide clinical research sites throughout their journey with Inato.
• Support sites through business development and AI-powered prescreening.
• Build strong relationships with clients and understand their challenges.
• Showcase product value and help shape the product roadmap.
• Ensure client satisfaction and retention.
• Collaborate with Product, Project Management, and Data teams.
• Analyze user adoption and engagement.
• Lead customer check-in and ad hoc meetings.
• Monitor the health of the assigned client base.
• Work in Eastern Standard time zone.

Requirements

• 3+ years experience in Customer Success, Sales, or Account Management.
• 2+ years experience working with clinical research sites.
• Proven track record of managing clients autonomously.
• Able to assess situations and implement action plans.
• Strong analytical skills to find root causes and propose solutions.
• Familiarity with Hubspot is a bonus.

Benefits

• 6 weeks vacation.
• 9 holidays + 4 floating holidays.
• 16 weeks of paid maternity leave.
• Comprehensive health insurance.
• Competitive salary & equity.