Senior Technical Cloud Customer Success Engineer - Remote

Overview

The Senior Technical Cloud Customer Success Engineer will serve as a technical point of contact for new and existing customers in a cloud context, ensuring successful implementation and stable operation of cloud and container-based platforms.

In Short

• Act as a technical advisor for customers in the cloud environment.
• Support the implementation and stable operation of cloud-based platforms.
• Provide technical troubleshooting and analysis for customer issues.
• Plan and facilitate workshops and training sessions.
• Create reproducible reference setups for use cases and best practices.
• Collaborate with partners for customer meetings and requirements coordination.
• Proactively suggest content and create materials to share best practices.
• Gather customer insights and feedback for product and engineering teams.
• Monitor market and technology trends relevant to customers.

Requirements

• Experience with cloud and cloud-native technologies.
• Strong knowledge in system design and architecture.
• Good understanding of Kubernetes and related components.
• Experience with Infrastructure as Code and deployment tools.
• Ability to explain complex technical issues clearly.
• Customer-oriented with strong prioritization skills.
• Fluent in German and English (minimum C1 level).

Benefits

• Professional software development and architecture.
• Flat hierarchies and agile working methods.
• Home office and flexible working location.
• Paid training and language courses.
• Regular company events and team activities.
• 30 vacation days plus additional free days for education.
• Mobility support (e.g., Bahncard 50).
• Family packages for childcare costs.
• Well-being offers including yoga and fitness programs.