Junior Customer Support Specialist - Remote

Overview

Join IMPACT BRANDS as a Junior Customer Support Specialist, a role dedicated to enhancing customer satisfaction and supporting our health and wellness initiatives.

In Short

• Fully remote position with flexible work culture.
• Monitor and manage Accounts Receivable (AR) orders.
• Process or reject AR orders and review fraudulent orders.
• Communicate with clients regarding their orders via phone or email.
• Provide product information and support to customers.
• Strive to improve customer satisfaction.
• Maintain knowledge of existing products.
• Engage in related tasks as necessary.
• Work in a dynamic and supportive environment.
• Opportunities for personal and professional growth.

Requirements

• High attention to detail.
• Experience in Accounts Receivable and fraud review is an advantage.
• Previous experience in Customer Support.
• Proficient in relevant computer applications.
• Excellent written and verbal English skills.
• Ability to multitask and manage time effectively.
• Strong communication skills with active listening.
• Customer-focused and adaptable to different personality types.

Benefits

• Remote work with a home office budget.
• Health and wellness budget.
• 25+ working days of holidays.
• 2 paid volunteering days per year.
• Personal development opportunities through online training.
• Career advancement based on performance.
• Annual achievement bonus.
• Exclusive access to company products.
• Regular team-building activities.
• Additional perks and a supportive work culture.