Client Success Team Lead (Head Coach) - Remote

Overview

We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.

In Short

• Lead a team of 5-8 Customer Success Managers (CSMs).
• Responsible for client onboarding, coaching, and retention.
• Elevate client outcomes and maximize lifetime value.
• Train CSMs to become world-class coaches.
• Hands-on leadership role with management and mentoring responsibilities.
• Available during 8AM–5PM EST, Monday to Friday.
• Remote position with a requirement for clear communication.
• Must live in North America, Europe, or South Africa.
• Work up to 8 hours per day, with some days requiring more effort.
• Join a faith-driven and fast-paced company focused on education reform.

Requirements

• Fluent, accent-neutral English speaker.
• Experience in customer success or coaching roles.
• Strong leadership and management skills.
• Ability to handle high-stakes client situations.
• Passion for helping others achieve financial freedom.

Benefits

• Opportunity to make a real difference in people's lives.
• Be part of a fast-growing and dynamic team.
• Work in a mission-driven environment.
• Flexible remote work arrangement.
• Engagement in a coaching and mentorship culture.