Phone Customer Service Agent - Remote

Overview

We’re hiring a Phone Customer Support Team Agent to join our support team and be the front line of support for our coaching clients. This role is focused on phoning up clients who submit inbound support requests, resolving client issues quickly, and ensuring every client feels supported, heard, and confident in our program.

In Short

• Initiate outbound phone support calls in response to specific customer tickets
• Resolve common issues (access, scheduling, billing questions, platform navigation)
• Calm and reassure frustrated or confused clients
• Accurately log calls and outcomes in our systems
• Escalate complex issues to the appropriate internal team
• Maintain a professional, warm, and confident phone presence at all times

Requirements

• Experience in customer support roles
• Strong communication skills
• Ability to handle stressful situations with calmness
• Proficient in logging interactions accurately
• Familiarity with scheduling and billing processes
• Team-oriented mindset

Benefits

• Opportunity to work in a fast-paced environment
• Collaborate with Client Success Managers and operations team
• Contribute to maintaining client satisfaction
• Be part of a scaling company
• Professional development opportunities