Customer Success Manager - Remote

Overview

Immersive Labs is the leader in people-centric cyber resilience, providing a SaaS platform that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations.

In Short

• Join the US team as a Customer Success Manager.
• Develop strategic partnerships with customers.
• Ensure effective onboarding and customer lifecycle management.
• Train clients on maximizing product usage.
• Set strategies and measure success for customers.
• Collaborate with professional services and support teams.
• Identify upsell and cross-sell opportunities.
• Run customer success reviews to demonstrate value.
• Work with a diverse customer base.
• Travel periodically based on business needs.

Requirements

• 3-5 years in customer success or account management in a SaaS environment.
• Exceptional planning and communication skills.
• Strong presentation and client management skills.
• Experience in implementing customer solutions.
• Project management experience with a proven track record.
• Ability to maintain outcome-based relationships.
• Willingness to travel as needed.
• Experience in cybersecurity is a plus.

Benefits

• Share options and rewards for performance.
• Health, dental, and disability insurance.
• 401K match of up to 5% effective immediately.
• 33 holiday days plus volunteering days and enhanced parental leave.
• Flexible and remote working options.
• Career and learning development opportunities.
• Monthly socials and sports clubs.