Customer Success Manager - Remote

Overview

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives.

In Short

• Own a set of customers from onboarding to renewal.
• Partner with customers to ensure effective onboarding.
• Create a communications plan to engage effectively throughout the customer journey.
• Set strategies for the customer, put in place objectives and measure success.
• Collaborate with product and customer support teams.
• Identify upsell and cross-sell opportunities.
• Conduct customer success reviews and resolve concerns.

Requirements

• Experience in Cybersecurity or Cyber Risk Management.
• Extensive experience in customer success management within a SaaS environment.
• Exceptional planning and communication skills.
• Stellar presentation and client management skills.
• Experience in implementing customer solutions.
• Project management experience with a proven track record.
• Ability to maintain high-valued relationships with diverse customers.
• Willingness to travel periodically based on business needs.

Benefits

• Additional benefits allowance for pension, healthcare, and housing.
• Flexible and remote working options, including 25 days annual leave.
• Enhanced parental leave and critical illness cover.
• Career and learning development opportunities.
• Share options and sales incentives.
• Informal or formal flexible working options.
• Monthly socials and team-building activities.
• Bi-annual meetings at EMEA HQ.