Senior Customer Care Associate - Remote

Overview

The Senior Customer Care Associate will play a critical role in delivering exceptional customer service and ensuring a seamless experience between customers and service providers.

In Short

• Inspire and motivate a team to provide world-class customer service.
• Act as a liaison between customers, drivers, and dry cleaning partners.
• Troubleshoot and resolve customer issues effectively.
• Participate in a two-week training program in London.
• Work with an award-winning team in a fast-growing company.
• Ensure the customer experience is consistently excellent.
• Utilize mobile app technology to manage customer interactions.
• Recognize and reward top performers.
• Be part of a complex and dynamic role.
• Travel and accommodation provided for training.

Requirements

• Passion for customer service.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service roles preferred.
• Leadership qualities and a desire to grow.
• Problem-solving skills.
• Ability to work collaboratively in a team.
• Flexibility to adapt to changing situations.
• Willingness to travel for training.
• Technical proficiency with mobile apps.

Benefits

• Opportunity for career growth and leadership.
• Recognition for top performance.
• Work in an innovative and award-winning company.
• Travel and accommodation covered for training.
• Dynamic and supportive team environment.
• Work remotely after training.
• Access to company perks and benefits.
• Collaborative work culture.
• Impact on the future of customer care.
• Flexible working hours.