Customer Care Representative - Remote

Overview

This role is integral to the success of the ihateironing team, focusing on delivering excellent customer service and resolving issues between customers and service providers.

In Short

• Join an award-winning Customer Care team.
• Be part of a fast-growing and innovative company.
• Ensure a consistently excellent customer experience.
• Act as a liaison between customers, drivers, and dry cleaning partners.
• Handle troubleshooting and issue resolution.
• Participate in a two-week training period in London.
• Travel and accommodation for training will be provided.
• Opportunities for career growth.
• Passion for customer service is essential.
• Top performers are rewarded.

Requirements

• Strong passion for customer service.
• Excellent communication skills.
• Ability to troubleshoot and resolve issues.
• Team player with a positive attitude.
• Willingness to attend training in London.
• Experience in customer service is a plus.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Adaptability to changing situations.
• Commitment to maintaining high service standards.

Benefits

• Competitive salary.
• Career growth opportunities.
• Training and development.
• Supportive team environment.
• Flexible working arrangements.
• Travel and accommodation covered for training.
• Recognition for top performers.
• Innovative and dynamic company culture.
• Work with a passionate team.
• Contribute to a meaningful service.