Complaint Specialist - Remote

Overview

As a Complaint Specialist, you will take ownership of customer complaints, ensuring fair and timely resolutions while enhancing the overall customer experience.

In Short

• Handle customer complaints with professionalism and empathy.
• Investigate root causes of issues.
• Collaborate with teams to reduce repeat issues.
• Drive improvements in customer experience.
• Attend a two-week training period in London.
• Ensure the ihateironing experience is consistently excellent.
• Serve as a liaison between customers and dry cleaning partners.
• Turn challenges into opportunities for stronger customer relationships.
• Be part of a fast-growing and innovative company.
• Travel and accommodation for training will be provided.

Requirements

• Passion for customer service.
• Strong communication skills.
• Ability to troubleshoot and resolve issues.
• Experience in customer care or complaint resolution is a plus.
• Willingness to attend training in London.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to make a positive impact on customer experience.
• Collaborate with a dedicated team.
• Travel and accommodation covered for training.