Vice President of Document Center Operations - Remote

Overview

iCapital is seeking an experienced Vice President to lead operational efficiency and data quality for the Document Center product line within the Platform Operations team. This role is pivotal in addressing legacy inefficiencies, resolving data and document breaks, and building a scalable operational framework.

In Short

• Lead operational efficiency and data quality for the Document Center product line.
• Oversee document management and monitoring processes.
• Act as the primary point of contact for document failures.
• Collaborate with internal teams and third-party providers.
• Develop quality control measures for document accuracy.
• Conduct audits to identify systemic issues.
• Manage cross-functional teams and influence stakeholders.
• Strong knowledge of dashboards and audit tools.
• 10+ years of leadership experience required.
• Flexible work arrangement with remote options on Fridays.

Requirements

• 10+ years of leadership experience in operational management.
• Proven success in building scalable frameworks.
• Strong knowledge of Tableau and SQL.
• Experience with Python is a plus.
• Ability to identify trends and implement solutions.
• Strong communication skills focused on client service.
• Adept at building relationships with third-party providers.
• Experience in managing cross-functional teams.

Benefits

• Base salary range of $140,000 to $180,000.
• Compensation package includes salary and equity.
• Annual performance bonus.
• Comprehensive benefits package including healthcare.
• Employer matched retirement plan.
• Unlimited paid time off (PTO).
• Flexible work arrangement with remote options.