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Federal Technical Account Manager - Remote

Posted 4 weeks ago
Sales / Business
Full Time
DC, USA

Overview

The Federal Technical Account Manager will play an advisory role to our federal customers, building long-term strategic relationships to ensure they achieve their desired outcomes with our products and services.

In Short

  • Ensure customer outcomes through proactive outreach
  • Manage a portfolio of customers for success and satisfaction
  • Act as a subject matter expert for customers
  • Advise on new products and features
  • Provide feedback to internal teams
  • Resolve complex technical inquiries with support teams
  • Document interactions for auditing
  • Help customers measure success
  • Create and present quotations
  • Stay updated on product changes

Requirements

  • 4-year college degree in a technical field
  • 5+ years of experience in customer advocacy or technical support
  • Experience supporting federal customers
  • Technical support and sales engineering experience
  • Security clearance required
  • Excellent communication skills
  • Experience with multilayer IP networks
  • Knowledge of network security practices
  • Experience with enterprise deployments of devices
  • Strong decision-making abilities

Benefits

  • Health, Vision, Dental - open to domestic partners
  • 401K plan
  • Unlimited PTO
  • Company paid holidays

iboss

iboss

iboss is a leading cloud security company that empowers the modern workforce to securely connect to applications from any location. Utilizing a containerized cloud architecture, iboss provides a range of security solutions including Secure Web Gateway (SWG), malware defense, Remote Browser Isolation (RBI), Cloud Access Security Broker (CASB), and data loss prevention. This innovative approach eliminates the reliance on traditional network security appliances, making it ideal for a cloud-first and mobile environment. With over 230 patents and more than 100 global points of presence, iboss processes over 150 billion transactions daily, successfully blocking 4 billion threats. Trusted by over 4,000 enterprises, including many Fortune 50 companies, iboss is dedicated to supporting modern workforces with cutting-edge security solutions.

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