Field Engineer I - Remote

Overview

The Field Engineer I is responsible for performing preventative maintenance and assisting experienced engineers in troubleshooting and equipment installation, ensuring customer satisfaction through service excellence.

In Short

• Perform on-time and accurate preventative maintenance.
• Assist with equipment installation and repair.
• Work with experienced engineers for troubleshooting.
• Communicate effectively with customers and colleagues.
• Maintain customer service logs and internal records.
• Identify potential sales leads and promote services.
• Engage in after-hours support as needed.
• Comply with quality and safety regulations.
• Participate in professional development opportunities.
• Work in a collaborative environment focused on customer satisfaction.

Requirements

• Associate's or Bachelor's degree in relevant engineering fields or equivalent experience.
• Experience with web applications and Microsoft products.
• Ability to lift up to 35 lbs and perform physical tasks.
• Valid Driver's License required.
• Willingness to work after hours or weekends if necessary.
• Compliance with background checks and customer access policies.
• Strong communication and customer service skills.
• Ability to manage administrative responsibilities.
• Awareness of quality and regulatory requirements.
• Ability to work independently and as part of a team.

Benefits

• Professional development opportunities.
• Challenging career paths.
• Competitive compensation.
• Supportive work environment.
• Relocation assistance provided.
• Health and wellness benefits.
• Flexible work arrangements.
• Inclusive workplace culture.
• Opportunities for advancement.
• Comprehensive rewards package.