Customer Service Engineer - Remote

Overview

As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance of GE HealthCare Imaging equipment and ensuring customer satisfaction in the assigned area.

In Short

• Maintain Multi-Modality Imaging Equipment.
• Ensure customer satisfaction through daily interactions.
• Assist in business growth and direction.
• Responsible for Warranty and PMS.
• Maintain compliance with ISO 9001 standards.
• Participate in account sales visits and identify sales opportunities.
• Diagnose and repair complex medical equipment.
• Provide training and guidance to team members.
• Work independently with minimum direction.
• Be available for after-hours and rotating on-call schedules.

Requirements

• Bachelor's/Diploma in Electrical & Electronics, Biomedical, or related field.
• 3+ years of experience in servicing medical equipment.
• Experience interfacing with internal teams and external customers.
• Strong oral and written communication skills.
• Ability to document, plan, and execute programs.
• Flexibility to work in any assigned location.
• High work standards and quality.
• Proficiency in English.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Supportive and collaborative work culture.
• Inclusion and diversity in the workplace.
• Work with cutting-edge medical technology.