BioMed Leader - Remote

Overview

The BioMed Leader will provide key local customer interface and day-to-day work direction for assigned personnel, ensuring customer satisfaction and service excellence in the healthcare technology sector.

In Short

• Ensure customer contract obligations are met.
• Prioritize service and manage personnel assignments.
• Hire and develop talent for the clinical service team.
• Act as Site Leader for customer relationships.
• Conduct formal quality reviews and maintain service quality.
• Manage financial performance and administrative requirements.
• Provide instruction on medical equipment operation.
• Ensure compliance with regulatory requirements.
• Communicate effectively with teammates and customers.
• Travel as required for site visits.

Requirements

• Associate’s or Bachelor’s degree in relevant engineering fields.
• 4+ years of experience servicing medical equipment.
• Experience in team leadership and customer service.
• Strong communication and presentation skills.
• Ability to analyze metrics and reports.
• Proficiency with electronic documentation tools.
• Valid driver’s license required.
• Compliance with quality and safety standards.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including medical, dental, and vision.
• Paid time off and 401(k) plan contributions.
• Life, disability, and accident insurance.
• Tuition reimbursement for professional development.
• Relocation assistance available.
• Opportunities for career advancement.
• Supportive work environment fostering collaboration.