Support Engineer (Voice Technology) - Remote

Overview

As a Support Engineer (Voice Technology) at SecureCo, you'll be the technical expert relied upon by enterprise partners and vendors for Level 2 & 3 support in voice technology solutions, ensuring seamless and reliable communication.

In Short

• Provide Level 2 & 3 technical troubleshooting for complex customer issues.
• Deliver efficient customer support via Service Desk software, email, and phone.
• Execute configuration and implementation of customer solutions.
• Work autonomously with minimal overlap with other teams.
• Manage a few complex technical issues daily.
• Collaborate with enterprise vendors and partners as needed.
• Maintain technical documentation for knowledge bases.
• Ensure quality of implementation and technical deliverables.
• Research new technologies for business recommendations.
• Maintain ongoing technical ownership of implemented solutions.

Requirements

• Strong technical skills in VoIP/SIP telephony.
• Excellent problem-solving abilities.
• Confident in working autonomously.
• Proven B2B enterprise support experience.
• Deep knowledge of voice technology infrastructure.
• Exceptional business-level English communication skills.
• Ability to quickly research new technologies.
• Passion for delivering technical excellence.

Benefits

• Full-time commitment with 8 hours per day.
• Availability during European office hours.
• Competitive salary package with potential additional benefits.
• Full employee status with payroll management and employment benefits.
• Paid annual leave and sick leave.
• Standard notice period as per employment contract.