Customer Support Representative (SaaS) - Remote

Overview

This role involves being the front line of support for users of digital platforms, ensuring every interaction is positive and professional.

In Short

• Serve as the front line of support for users of digital platforms.
• Manage queries through chat, email, and ticketing systems.
• Resolve account-level issues and escalate when necessary.
• Master products quickly and provide timely solutions.
• Document interactions in the support or CRM system.
• Contribute to knowledge base materials and FAQs.
• Identify patterns of issues for continuous improvement.
• Uphold service level expectations and brand standards.
• Work full-time, 8 hours per day.
• Competitive compensation with potential additional benefits.

Requirements

• Empathy, problem-solving, and professionalism.
• Attention to detail and patience.
• Good communication skills.
• Ability to act autonomously.
• Experience in customer service roles.
• Familiarity with CRM and support systems.
• Willingness to work during appropriate office hours.
• Ability to thrive in structured workflows.
• Flexibility to adapt to changing situations.
• Strong commitment to customer satisfaction.

Benefits

• Full employee status with payroll and statutory benefits.
• Paid annual leave and sick leave.
• Standard notice period according to the employment contract.
• Opportunities for professional growth.
• Work with a diverse team across multiple regions.