Technical Support Manager - Remote

Overview

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform.

In Short

• Manage and develop a customer-focused technical support team.
• Provide technical expertise and leadership for support activities.
• Ensure timely and accurate service delivery to customers.
• Establish and refine processes for the technical support team.
• Assess and enhance staff technical skills through training.
• Follow up on customer satisfaction and implement improvements.
• Drive effective customer service practices within the team.
• Manage relationships with Sales, Engineering, and Product Management.
• Ensure service levels are met and performance measured.
• Guide the documentation of policies and processes for support systems.

Requirements

• Bachelor’s Degree or equivalent experience.
• Knowledge of enterprise web technologies and security.
• Proven experience as a people manager.
• Leadership skills for globally distributed teams.
• Project management experience on worldwide initiatives.
• Solid technical background for instructing non-technical audiences.
• Customer-service oriented with problem-solving attitude.
• Excellent written and verbal communication skills.
• Professional fluency in English.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.