Client Services Representative - Group Benefits - Remote

Overview

The Client Services Representative will serve as the primary point of contact for clients regarding benefit inquiries and claims, ensuring a high level of customer service and compliance with regulations.

In Short

• Primary contact for clients regarding benefit inquiries and claims.
• Educate clients on group benefits plans.
• Process enrolments and terminations for clients.
• Maintain accurate client records and databases.
• Stay informed on industry trends and regulatory changes.

Requirements

• 1+ year of experience in group benefits customer service.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Proficient in Microsoft Suite.
• Experience with Hubspot, Notion, and Zendesk is desirable.
• Attention to detail and commitment to quality service.
• Ability to work independently and as part of a team.
• GBA or CEBS certification is a plus.

Benefits

• Remote work flexibility.
• Access to cutting-edge tools and resources.
• Employee share options in a fast-growing company.
• Generous paternity leave policy.
• Subsidised egg freezing options.
• Work-from-home office expense budget.
• Outstanding learning and development opportunities.