Senior CX Operations Analyst - Remote

Overview

As a Senior CX Operations Analyst within CX Operations, you will design and implement solutions for the Customer Experience (CX) function's most significant challenges. This involves building a global, AI-first, digitally enabled CX function from the ground up, focused on creating efficiencies in mature markets and unlocking growth in emerging ones.

In Short

• Design and implement solutions for the CX function.
• Build a global, AI-first, digitally enabled CX function.
• Create efficiencies in mature markets.
• Unlock growth in emerging markets.
• Report to the Head of CX Operations.
• Plan, report, and drive execution.
• Take full ownership of projects.
• Advance complex initiatives at pace.
• Ensure high-quality delivery.
• Collaborate with stakeholders across the organisation.

Requirements

• Experience in Customer Experience roles.
• Strong project management skills.
• Ability to work in a remote environment.
• Familiarity with AI technologies.
• Excellent communication skills.
• Ability to clarify complex topics.
• Strong analytical skills.
• High performance standards.
• Collaborative mindset.
• Experience in business operations.

Benefits

• Remote work flexibility.
• Opportunity to work with AI technologies.
• Collaborative work environment.
• High-performance culture.
• Impactful role in shaping CX operations.
• Growth opportunities within the company.
• Access to a global network of professionals.
• Supportive leadership.
• Innovative work culture.
• Competitive compensation package.