FL Medicaid Call Center Representative - Remote

Overview

Become a part of our caring community and help us put health first. This role involves assisting Florida Medicaid customers with their healthcare needs in a high-volume call center environment.

In Short

• Work from home assisting Florida Medicaid customers.
• Handle up to 75 calls per day.
• Provide support for various healthcare inquiries.
• Virtual training starting on June 30, 2025.
• Flexible 8-hour shifts after training.
• Must reside in the Eastern Time Zone.
• Minimum one year of customer service experience required.
• Proficiency in Microsoft Office applications is necessary.
• Bilingual in Spanish is preferred.
• Competitive salary and benefits offered.

Requirements

• Must have at least one year of customer service experience.
• Excellent interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Strong technical skills for using software systems.
• Must meet monthly performance metrics.
• Willingness to work in a high-volume call center environment.
• Must complete training and appraisal period successfully.
• Availability for flexible work hours post-training.
• Ability to maintain confidentiality of member information.
• Must have a suitable home office setup.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability insurance.
• Life insurance options.
• Support for personal wellness and smart healthcare decisions.
• Opportunities for professional development.
• Internet expense reimbursement for specific states.
• Work-life balance initiatives.
• Equal opportunity employer policies.