Consumer Service Operations Representative 2 - Remote

Overview

Become a part of our caring community and help us put health first. The Telephonic Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area.

In Short

• Responsible for installation, implementation, client support, and customer service.
• Provide assistance to sales agents regarding CarePlus and Humana eligibility.
• Support CarePlus agents with non-processed applications and enrollment.
• Perform data entry and review screenings for state and federal assistance.
• Maintain confidentiality and protect member PHI/HIPAA information.
• 1+ years of telephonic customer service experience required.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Bilingual in English and Spanish preferred.
• Ability to manage multiple priorities and work independently.
• Work Monday – Friday; 8:00 am – 5:00 pm EST.

Requirements

• 1 or more years of telephonic customer service experience.
• 1 or more years of typing/data entry experience.
• Knowledge of state and federal application processes.
• Detail-oriented with strong communication skills.
• Creole knowledge is a plus.
• Ability to work from home effectively.
• Must meet internet speed requirements for remote work.
• Occasional travel to Humana's offices may be required.
• Overtime may be required based on business needs.
• Work at a dedicated space without interruptions.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability insurance.
• Life insurance and other opportunities.