Client Service Representative - Operations - Remote

Overview

The Client Service Representative - Operations at HealthHelp will conduct administrative and clinical intake calls, providing quality customer service and support to healthcare providers and internal staff.

In Short

• Conducts administrative intake and scripted clinical intake of calls.
• Provides quality customer service through interaction with providers and staff.
• Maintains high-quality documentation standards.
• Provides ongoing telephonic support related to Clinical Review processes.
• Participates in Quality Initiative Projects.
• Adheres to HIPAA and compliance regulations.
• Maintains acceptable performance levels for Key Performance Indicators.
• Works efficiently in a high call volume environment.
• Adheres to strict schedules and adapts to changes.
• Completes other assigned projects and responsibilities.

Requirements

• High School Diploma/GED required.
• One year of customer service experience required.
• Ability to hard line internet into provided computer equipment.
• Internet upload speed of 5 mbps and download of 25 mbps required.
• Prior experience in a fast-paced call center preferred.
• HIPAA compliant workspace required.
• Experience in the healthcare industry preferred.
• Strong verbal and written communication skills.
• Proficient in MS Outlook and Windows.
• Strong time management skills required.

Benefits

• Career growth opportunities.
• Supportive work environment.
• Equal opportunity employer.
• Work with healthcare professionals.
• Participate in innovative healthcare solutions.