Client Service Representative - Operations - Remote

Overview

The Client Service Representative - Operations at HealthHelp is responsible for conducting administrative and clinical intake of calls, providing quality customer service, and maintaining high documentation standards while ensuring confidentiality.

In Short

• Conducts administrative intake and scripted clinical intake of calls.
• Provides quality customer service through interaction with providers and staff.
• Maintains customer satisfaction with products and services.
• Collects and enters confidential information with high confidentiality.
• Maintains high-quality documentation standards.
• Provides ongoing telephonic support related to Clinical Review process.
• Participates in Quality Initiative Projects.
• Adheres to HIPAA and compliance standards.
• Maintains acceptable performance levels for Key Performance Indicators.
• Adheres to other assigned projects and responsibilities.

Requirements

• High School Diploma/GED required.
• One year of customer service experience required.
• Ability to hard line internet into provided computer equipment.
• Internet speed requirements for onboarding.
• Ability to adhere to strict schedules.
• Prior experience in a fast-paced call center preferred.
• HIPAA compliant workspace required.
• Prior healthcare industry experience preferred.
• Proficiency in reading clinical terminology.
• Strong verbal and written communication skills.

Benefits

• Equal opportunity employer.
• Support for applicants with disabilities.