Client Service Representative - Operations - Remote

Overview

The Client Service Representative - Operations at HealthHelp is responsible for conducting administrative and clinical intake of calls, providing quality customer service, and maintaining high documentation standards.

In Short

• Conducts administrative intake and scripted clinical intake of calls for clinical review
• Provides quality customer service through interaction with providers and administrative staff
• Builds and maintains customer satisfaction with products and services
• Collects and enters confidential information ensuring confidentiality
• Maintains high-quality documentation standards
• Provides ongoing telephonic support to providers and office staff
• Participates in Quality Initiative Projects
• Maintains acceptable levels of performance for Key Performance Indicators
• Adheres to HIPAA and other regulations
• Carries out other projects and responsibilities as assigned

Requirements

• High School Diploma/GED required
• One year of customer service experience required
• Ability to hard line internet into computer equipment required
• Internet upload speed of 5 mbps and download of 25 mbps required
• Ability to adhere to strict schedule with adaptability required
• Prior experience in a fast-paced call center preferred
• HIPAA compliant room required
• Prior experience in healthcare preferred
• Ability to read clinical terminology proficiently
• Strong verbal and written communication skills required

Benefits

• Equal opportunity employer
• Support for employees with disabilities