Customer Support Representative (UK) | Remote

Overview

At Hubstaff, we’re looking for a tech-savvy, empathetic, and growth-oriented Customer Support Representative to join our remote support team. You'll play a key role in helping customers succeed with our product by offering timely, friendly, and effective support — primarily via email, chat, and occasional screen shares or video calls.

In Short

• Respond to customer inquiries via email and live chat, using our support tools (Intercom, internal docs, etc.)
• Occasionally support customers through screen shares and video conferencing
• Collaborate with a global support team to resolve issues quickly and effectively
• Escalate complex problems appropriately and ensure follow-through
• Spot trends and share insights to help improve processes and documentation

Requirements

• Must be based in the United Kingdom (candidates outside the UK will not be considered)
• 2+ years of experience in a customer support or client-facing role, ideally in a remote SaaS environment
• Proven experience managing live chat conversations (around 50% of this role will involve chat support)
• Excellent written English communication with a friendly, professional, and clear tone
• Strong attention to detail, organizational skills, and ability to follow structured processes
• Comfortable working with KPIs, performance metrics, and internal documentation
• Reliable internet connection and ability to work full-time during EMEA business hours (Monday to Friday)

Benefits

• Competitive health and retirement benefits, aligned with local practices.
• Paid time off that respects local laws and provides space to recharge.
• Annual stipends to support your home office, professional development, or overall well-being.
• Regular salary reviews tied to performance and growth.
• We offer a transparent career framework within the Support team, so you always know what’s expected and how to grow into more senior roles.
• Fully Remote Position (UK only): Work from anywhere in the United Kingdom.
• Join us for unforgettable annual retreats in stunning locations.
• Help build what’s next. Your impact here matters — for our product, our customers, and the global workforce.