Senior Marketer, Customer Advocacy - Remote

Overview

As a Senior Marketer in Customer Advocacy at HubSpot, you will focus on connecting with impactful advocates, designing recruitment and engagement strategies, and building a thriving community that amplifies customer success.

In Short

• Own & evolve the recruitment and engagement strategy for the advocacy program.
• Build an AI-powered recruitment engine using tools like Looker and HubSpot CRM.
• Partner with customer storytellers to amplify advocate-driven proof.
• Lead the beta-to-proof process for product launches and campaigns.
• Design engaging program experiences like newsletters and webinars.
• Facilitate opportunities for advocates through cross-functional partnerships.
• Mentor junior team members to enhance their impact.
• Establish and report on KPIs for continuous improvement.

Requirements

• 5+ years of experience in customer success, advocacy, or community programs.
• Experience using AI for customer recruitment and engagement.
• Strategic community builder with the ability to foster relationships.
• Skilled in developing engaging program offerings.
• Proficient in Looker, CRM platforms, and analytics.
• Strong collaborator with cross-functional influence.
• Confident communicator with executive presence.
• Growth mindset and passion for continuous improvement.

Benefits

• Competitive salary and equity plan participation.
• Comprehensive benefits and perks to support employee growth.
• Flexible work environment promoting both remote and in-office collaboration.