Principal Contract Manager, Strategic Accounts (German & French) - Remote

Overview

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight.

As a Principal Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team.

In Short

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
• Improve forecast accuracy and consistency.
• Work with senior internal and external stakeholders.

Requirements

• Experience in working with Legal teams to manage complex contract specifications.
• Experience working with large organizations (200+ employees).
• Are passionate about creating a great customer experience.
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics.
• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
• Work autonomously and strategically.
• Solve problems with curiosity and creativity.
• Seek to understand multiple perspectives in a situation.
• Have growth driven negotiation skills.
• Show clear communication skills with the ability to effectively lead a phone conversation.
• Possess prioritization and organizational skills with attention to detail.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.
• Have 3-5 years of experience working in contract or renewal management (or in a similar role).
• Speaks English and German fluently. French fluency is an added bonus.

Benefits

• Flexible work preferences across Ireland, Germany, France, and the UK.
• Opportunity to work with high-value customers.
• Supportive team environment.
• Professional development opportunities.
• Mentorship from experienced colleagues.