Polish Customer Success Manager - Remote

Overview

HubSpot is looking for a Polish Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

In Short

• Manage 100 – 200 customer relationships.
• Work with customers to understand their goals.
• Partner with different teams at HubSpot to solve for the customer.
• Conduct proactive and reactive work with customers.
• Promote the growth of your install base.
• Understand technical roadblocks and recommend solutions.

Requirements

• Fluency in written and spoken English and Polish.
• 1+ years of experience in a client-facing role.
• Business savvy with consultative skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter with strong results.
• Super organized and quick learner.
• Strong negotiation skills.
• Ability to build and maintain relationships.
• Knowledge of Inbound Marketing.
• Support partner relationships for acquisition and retention.

Benefits

• Flexible working environment.
• Opportunities for personal and professional growth.
• Collaborative company culture.
• Access to resources and support for your career.