French Speaking Customer Contracts and Billing Specialist - Remote

Overview

HubSpot is seeking a highly motivated and energetic French speaking individual looking to join a growing and fast-paced Quote to Cash Department. This is a great opportunity for a focused self-starter to join an excellent company and the future infrastructure for continued growth. This is a role focused on customer contracts, billing, and collections.

In Short

• Resolve a variety of Contracts and Billing inquiries while providing world class customer service
• Review incoming quotes to ensure compliance with HubSpot legal and financial requirements
• Perform varying tasks and duties necessary to support our customers and help resolve customer payment issues including but not limited to: offering payment plans and delayed payments, working with Contract Management and Sales, and working directly with our AR Management team as customers move through their invoice lifecycle.
• Establish and maintain effective and cooperative working relationships with internal stakeholders and customers
• Liaise with our internal systems team to resolve system discrepancies
• As needed, provide guidance on contract configurations, billing and collections matters to account managers, other operational staff, and customers.
• Work independently and with management to improve Quote to Cash processes and analyze the current state of business
• Provide detailed Billing explanations to customers and internal stakeholders alike. These could include solving complex billing issues by calculating and explaining numerical calculations.
• Perform reconciliations, correcting transactions
• Process key customer documents including tax exemptions, bankruptcy, and vendor forms
• Make customer satisfaction refund decisions, including owning the processing or credit card, ACH, and wire refunds.

Requirements

• 3+ years experience in a high volume collections, billing or accounts receivable environment
• Full professional proficiency in French and English
• Excellent written and verbal communication abilities
• Strong detail-oriented, analytical, problem-resolving, and organizational skills
• Highly motivated with the ability to work in a fast-paced environment
• Commitment to excellent customer service
• Must be resourceful and tenacious

Benefits

• Flexible work environment
• Opportunities for professional growth
• Supportive company culture
• Access to various employee resources