Customer Success Manager - Remote

Overview

The Scaled Customer Success Team is searching for the next Customer Success Manager to join our team. This role is critical in helping millions of customers grow better by providing value through various communication methods.

In Short

• Support the success of HubSpot customers in Japan using HubSpot tools.
• Become an expert in inbound sales and marketing.
• Provide world-class service through timely communication.
• Manage a high volume of tasks and resolve customer challenges.
• Coach customers on HubSpot products through presentations and demos.
• Collaborate with global stakeholders to enhance customer experience.
• Drive value in conversations to surface good fit leads.
• Learn and grow with other Customer Success Managers.

Requirements

• Passionate about customer success and experience.
• Curiosity and creativity in problem-solving.
• Ability to thrive in a fast-paced environment.
• Experience in handling tough customer conversations.
• Strong attention to detail while managing multiple projects.
• Good relationship-building skills with customers and colleagues.
• Aptitude for learning software and strong organizational skills.
• Prior experience in client-facing or account management roles.
• Proficient in English and business-level Japanese.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Access to professional development and growth opportunities.
• Flexible work arrangements.
• Collaborative team culture.