Customer Success Manager - Remote

Overview

The Customer Success Manager position at HubSpot focuses on supporting and guiding customers in Japan towards their medium to long-term success after purchasing HubSpot's products.

In Short

• Provide consulting on business goals and challenges for HubSpot customers.
• Implement retention strategies to promote customer usage and contract renewals.
• Assist customers in utilizing products effectively, including cross-sell and upsell activities.
• Develop and improve HubSpot's customer success programs.
• Collaborate internally with sales and implementation teams to ensure a smooth customer experience.
• Provide product feedback to the development team based on the Japanese market.

Requirements

• Experience in engaging stakeholders both internally and externally.
• Interest and commitment to learning and growth in marketing, sales, and customer success.
• Experience in planning actions based on KPIs and metrics.
• Proactive approach to solving customer challenges and inquiries.
• Empathy towards prioritizing customer needs over company and individual interests.
• Ability to adapt to new changes and environments.

Benefits

• Flexible working environment with the option for remote work.
• Opportunity to grow within a fast-expanding company in the SaaS industry.
• Engagement in meaningful customer success initiatives.
• Supportive team culture focused on customer obsession and bold innovation.
• Access to a network of professionals in the marketing, sales, and customer service sectors.