Lead Services Consultant - Remote

Overview

As a Lead Services Consultant, you will be responsible for guiding our most sophisticated prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot.

In Short

• Recommend the right implementation approach and ongoing services for HubSpot's most complex customers.
• Diagnose customer needs based on business objectives and technical requirements.
• Create customized implementation plans and recommend services based on customers' unique needs.
• Work directly with the customer or partner to define resource needs.
• Establish clear milestones, project plans, and timelines for execution.
• Present plans to the customer's Executive team.
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
• Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management.
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams.
• Lead key team initiatives, responsible for project management and execution.

Requirements

• Customer-first mindset and consultative approach to problem-solving.
• Deep implementation expertise with complex SaaS software for large customers.
• Experience helping large customers drive significant organizational change.
• Experience driving value conversations to executive teams.
• Pre-sale experience creating custom statements of work for complex service solutions.
• Excellent oral and written communication skills.
• Strong comfort level with AI technologies.
• Ability to provide certainty and urgency to customers.
• Strategic mindset for long-term planning.
• Strong technical aptitude with understanding of integrations and APIs.

Benefits

• Competitive salary with performance-based bonuses.
• Participation in HubSpot’s equity plan.
• Comprehensive benefits package to support employee growth.
• Flexible working environment with remote options.
• Support for professional development and training.
• Strong company culture focused on employee well-being.
• Opportunities for career advancement within HubSpot.
• Access to AI tools and resources to enhance work efficiency.
• Collaborative team environment.
• Recognition for employee achievements and contributions.