Network Operations Senior Associate - Remote

Overview

The Network Operations Senior Associate at Headspace plays a crucial role in supporting the scale, oversight, and operational excellence of the clinical provider network, blending strategic thinking with hands-on execution.

In Short

• Drive optimization and implementation of clinical network operations workflows.
• Identify opportunities for operational efficiency and lead initiatives.
• Assist in monitoring clinical network capacity and staffing resources.
• Manage provider payments and reimbursement processes.
• Create and maintain internal operations playbooks and SOPs.
• Guide operational KPI development and monitor performance.

Requirements

• 3-4+ years experience in management consulting, strategy & operations, or provider network management.
• Strong data and analytic skills with proficiency in Excel.
• Structured problem solver with excellent organizational skills.
• Effective communication and cross-functional collaboration skills.
• High level of accountability and ownership.
• Desire to drive impact and improve processes.

Benefits

• Base salary range of $79,200 - $110,000.
• Stock awards and comprehensive healthcare coverage.
• Monthly wellness stipend and retirement savings match.
• Generous parental leave and lifetime Headspace membership.
• Paid performance incentives for eligible roles.