Benefits and Leave Coordinator - Remote

Overview

The Benefits and Leave Coordinator is responsible for providing benefits and leave administration services for designated clients, in partnership with the assigned Benefits and Leave Administrator. This includes responding to incoming client employee inquiries regarding benefits and leave, such as disability, FMLA, paid family leave, COBRA, benefits eligibility, claim status, etc.

In Short

• REMOTE position available, both Full-Time and Part-Time.
• Must cover until 9PM Eastern Time, Monday through Friday.
• Responds to employee calls and email inquiries.
• Provides guidance on enrollment/leave process.
• Initiates new cases into leave and benefits administration system.
• Documents communication and case notes into Absence Soft and/or Salesforce.
• Consults with assigned administrator for complex situations.
• Attends daily team meetings and completes required training.
• Provides support to team members as needed.
• Covers extended hours on call-center queue.

Requirements

• Minimum 2 - 4 years benefits and/or leave administration experience.
• Working knowledge of ADP’s HRIS system required.
• Additional HRIS experience (Paychex, Paylocity, Paycom, Ceridian, UKG) helpful.
• Excellent customer service and follow-through skills.
• Proficient computer and technology skills.
• Excellent communication (verbal and written) and interpersonal skills.
• Attention to detail.
• Ability to complete assigned tasks independently.
• Ability to work under pressure with multiple priorities.
• Ability to maintain a high level of confidentiality.

Benefits

• Best Company to Work in New York State for 15 consecutive years.
• Recipient of Rochester Business Ethics Award.
• Rochester Top 100 and INC 5000.
• A certified Great Place to Work.