Help Desk Associate - Remote

Overview

The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organization's computer network infrastructure, as well as admin functions for the organization's information management system client database (Caseworthy).

In Short

• Provide desktop and remote technical support.
• Install, configure, diagnose, troubleshoot, and repair hardware.
• Perform hardware/software inventory and software license tracking.
• Assist in training staff in the use of PCs and basic network operations.
• Follow directions and complete tasks independently.
• Create documentation on procedures for technical tasks.
• Minimum of 1 year hands-on experience with workstation support.
• Strong knowledge of Microsoft and TCP/IP networking.
• Excellent customer service skills.
• Reports to Help Desk Manager.

Requirements

• 1 year experience in troubleshooting client-side networking issues.
• Experience in customer-service oriented support teams.
• High school diploma or equivalent (some college preferred).
• A+ and Net + Certified preferred.
• Strong MS Outlook and MS Office skills.

Benefits

• Full-time position.
• Regular employment status.
• Non-exempt position.
• Opportunity for training and development.
• Work in a supportive team environment.