Customer Success Executive - RegTech & IDV Solutions - Remote

Overview

We are looking for a Customer Success Representative with hands-on experience in RegTech and Identity Verification (IDV) solutions to join our team at Programmers Force. This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies.

In Short

• Serve as the day-to-day point of contact for assigned clients.
• Assist in onboarding and training clients on RegTech & IDV solutions.
• Monitor customer usage and proactively support adoption of features.
• Handle customer queries, resolve issues, and escalate to technical teams when needed.
• Work closely with Customer Success Leads/Managers to execute client success strategies.
• Maintain customer health metrics and prepare reports on engagement and satisfaction.
• Collect and relay customer feedback to Product & Engineering teams for improvements.
• Support contract renewals and upselling opportunities by ensuring customer satisfaction.

Requirements

• Experience in Customer Success or related field.
• Hands-on experience with RegTech and IDV solutions.
• Understanding of KYC, AML, and KYB processes.
• Strong communication and interpersonal skills.
• Ability to analyze customer health metrics.
• Experience in fintech or banking sectors is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work in a dynamic and innovative environment.
• Collaborate with a talented team.