Customer Support Website Specialist - Remote

Overview

As a Customer Support Website Specialist, you will support service professionals through the website customer support process, ensuring their websites meet expectations and perform optimally.

In Short

• Provide direct support to Pros during the website creation process.
• Handle website edit requests from Pros.
• Proactively reach out to Pros for assistance.
• Troubleshoot website-related issues.
• Collaborate within the team to resolve complex issues.
• Track and manage support tickets.
• Educate Pros on website management features.
• Maintain detailed records in Salesforce.
• Communicate effectively with Pros through various channels.
• Stay up-to-date on product changes and best practices.

Requirements

• 1+ year experience in website support or account management.
• 1+ year experience in customer success and/or support.
• Self-starter with motivation and ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Prompt attention to detail.
• Strong time management and organizational skills.
• Ability to work with cross-functional teams.
• Good understanding of customer needs.

Benefits

• Opportunity to impact real people.
• Supportive team environment focused on growth.
• Inclusive workplace culture.
• Work with a diverse group of professionals.