Remote Otter LogoRemoteOtter

Remote Customer Support & Guest Management

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Join hostmyplace, a full-service operation specializing in short-term rentals through platforms like Airbnb and Booking.com, dedicated to maximizing guest satisfaction through excellent service.

In Short

  • Manage and coordinate bookings.
  • Communicate with customers and guests, providing quick solutions to problems.
  • Collaborate with partners such as cleaning companies and maintenance personnel.
  • Conduct review analyses.
  • Quality control and maintenance of managed apartments.
  • 100% remote work.

Requirements

  • Guest and service-oriented mindset with a polite demeanor.
  • Professional experience in customer interaction.
  • Fluent in German (C2) and very good English (C1).
  • Ability to write texts in German and English for listings, guest communication, newsletters, etc.
  • A high degree of independence and the ability to structure and complete work diligently.
  • Experience with Apple products, MS Office (Word, Excel), and various social networks.

Benefits

  • Exciting and varied tasks – no two days are the same.
  • Flat hierarchies and short decision-making paths – we work uncomplicated and on equal terms.
  • Contribution to design is encouraged – bring in your ideas and grow with us.
  • 100% remote – work from anywhere you want.

At hostmyplace,

hostmyplace logo

hostmyplace

hostmyplace is a full-service operation specializing in short-term rentals through platforms like Airbnb and Booking.com. Since its founding in 2015, the company has prioritized maximum guest satisfaction through excellent service and strong customer orientation. The goal of hostmyplace is to provide travelers with a comfortable, personal, and reliable home away from home. The company values a collaborative work environment with flat hierarchies and encourages employees to contribute their ideas while enjoying the flexibility of 100% remote work.

Share This Job!

Save This Job!

Similar Jobs:

Sonia Solutions logo

Customer Support Manager - Remote

Sonia Solutions

25 weeks ago

Join our team as a Customer Support Manager, providing exceptional support to our clients in the dental sector remotely.

Germany
Full-time
Customer Service
Saassy.co logo

Remote Customer Support Manager

Saassy.co

36 weeks ago

Join our team as a Remote Customer Support Manager, providing exceptional service and managing account receivables.

Australia
Full-time
Customer Service
Jobs for Humanity logo

Remote Customer Support Manager

Jobs for Humanity

36 weeks ago

Join Rowan Energy Norway as a Remote Customer Support Manager, providing exceptional service and managing account receivables.

Worldwide
Full-time
Customer Service

A.S.L.C

Remote Sales/Customer Support Manager

AO SOUTH - Lisa Cassidy

14 weeks ago

Join our remote team as a Sales/Customer Support Manager, offering flexibility, growth opportunities, and the chance to work from anywhere.

Worldwide
Full-time
Customer Service
Onepilot logo

Customer Support Agent (Remote)

Onepilot

132 weeks ago

Join Onepilot as a freelance customer support agent, working remotely and managing your own schedule.

Worldwide
Freelance
Customer Service
15 - 20€/hour