Inside Sales Supervisor - Remote

Overview

Horace Mann is seeking an Inside Sales Supervisor to oversee Contact Center Sales operations and support the development and coaching of sales representatives.

In Short

• Supervise and mentor a team of Inside Sales Representatives.
• Provide ongoing coaching to improve sales aptitude.
• Manage daily operations of the Contact Center.
• Collaborate with other departments to streamline processes.
• Analyze key performance metrics for improvement.
• Handle escalated customer concerns and implement corrective actions.
• Oversee administrative duties related to team performance.

Requirements

• Sales, Customer Service, and Contact Center Experience preferred.
• H.S. Diploma or GED Required; Bachelor's degree preferred.
• Strong leadership and coaching skills.
• Excellent problem-solving and decision-making abilities.
• Ability to analyze data and implement process improvements.
• Customer-centric mindset with a passion for service.

Benefits

• Competitive salary with performance incentives.
• Opportunities for professional development.
• Supportive work environment focused on growth.