CareDriver Compliance Specialist - Remote

Overview

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

In Short

• Ensure national and local regulatory compliance for all CareDriver activities, adhering to established policies and procedures
• Perform compliance checks on CareDriver vehicles, including new and rental units, to uphold established safety regulations
• Review and adjudicate CareDriver documentation, making informed decisions on deactivations in accordance with Community Guidelines
• Oversee CareDriver account status, utilizing pausing, reactivation, and deactivation functionalities to maintain platform integrity
• Provide direct support to CareDrivers through phone and email communication, collaborating with Support and Operations teams to resolve inquiries
• Optimize operational efficiency by meeting and exceeding key performance metrics related to SLAs, quality, and decision-making speed
• Advocate for customer safety and satisfaction by conducting thorough investigations, making decisive judgments, and providing educational guidance to riders and CareDrivers
• Maintain strict confidentiality and meticulously document all investigations, decisions, and communications through detailed written reports

Requirements

• Self-driven with the ability to work independently and with minimal supervision
• Strong attention to detail
• Exceptional written communication skills
• Outstanding analytical, investigative, and organizational skills
• Experienced with change management and adaptability in fast-paced, dynamic environments.
• Proficient in technical tools including Tableau, Paperform, Google Sheets, Excel, and CRM systems
• 1+ year of experience in customer support via phone/email is preferred

Benefits

• Equity for every full-time employee
• Flexible vacation
• Medical, dental, vision, and life insurance
• 401(k) and FSA
• Opportunity to work for a uniquely positioned, VC-backed company
• Significant upside potential in a hugely attractive space
• Commitment to fair and equitable compensation practices