Personalized Support Specialist - Remote

Overview

We're currently expanding our virtual support team and are seeking dependable, detail-oriented individuals to join us as Personalized Support Specialist. In this role, you'll provide tailored assistance to clients as they prepare for upcoming travel experiences, helping keep everything organized, clear, and on schedule.

In Short

• Work directly with clients to gather trip details, preferences, and timelines
• Assist with coordinating travel elements such as lodging, transportation, and activities
• Provide updates to keep clients informed on progress and next steps
• Review available options and relay relevant information clearly
• Respond to client inquiries through phone, email, and online platforms
• Help manage changes, requests, and follow-ups as needed
• Keep accurate records of client interactions and planning details
• Participate in onboarding and continued learning sessions

Requirements

• Strong communication and client support abilities
• Self-motivated and comfortable working independently
• Basic computer skills and familiarity with online systems
• Reliable internet connection
• Must be 18 years of age or older
• Must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Benefits

• Remote work setup with flexible scheduling options
• Guided onboarding to help you start with confidence
• Ongoing training and development opportunities
• Access to travel coordination tools and supplier platforms
• Incentive programs and travel-related perks
• Opportunities for advancement within a growing team