Guest Experience Specialist - Remote

Overview

Our growing remote travel support team is seeking motivated, detail-oriented individuals to join us as Guest Experience Specialist. In this role, you will support travelers throughout the planning process by helping organize trip details, coordinating reservations, and ensuring every stage of their journey is handled with accuracy and care from start to finish.

In Short

• Support travelers with planning requests and scheduling needs
• Coordinate travel components like hotels, flights, and activities
• Research travel options using approved systems
• Provide updates on reservation status and itinerary progress
• Communicate with clients via phone, email, and messaging
• Assist with itinerary adjustments and booking modifications
• Maintain accurate client records
• Track supplier updates and promotional offers
• Participate in training and development activities
• No prior travel experience required; training provided

Requirements

• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple tasks independently
• Comfortable using email and online systems
• Reliable internet connection
• Self-motivated with a positive mindset
• Interest in travel and customer service roles
• Must be at least 18 years old
• Must reside in approved hiring regions

Benefits

• Fully remote work environment
• Flexible scheduling options
• Structured onboarding and training support
• Ongoing mentorship and development opportunities
• Access to travel planning tools and booking platforms
• Eligibility for travel-related incentives and discounts
• Career growth opportunities within a remote team