Customer Experience Holiday Advisor - Remote

Overview

As a Customer Experience Holiday Advisor, you will assist clients in planning memorable vacations by coordinating travel arrangements and providing ongoing support.

In Short

• Work directly with clients to understand their vacation preferences.
• Assist with coordinating travel arrangements including hotels and excursions.
• Compare travel options through approved platforms.
• Keep clients updated on booking progress and confirmations.
• Provide support through email, phone, and digital channels.
• Manage itinerary changes and special requests.
• Maintain accurate client information and planning records.
• Participate in remote onboarding and training sessions.
• Enjoy remote work flexibility with adjustable scheduling.
• Receive ongoing mentorship and learning opportunities.

Requirements

• Must be at least 18 years old.
• Strong communication and interpersonal skills.
• Ability to stay organized while handling multiple tasks.
• Comfortable working independently in a remote setting.
• Familiarity with online systems and digital communication tools.
• Self-motivated with a positive attitude.
• Experience in customer service or related fields is helpful but not required.
• Authorized to work in the US, UK, Mexico, Australia, Spain, or qualifying regions.

Benefits

• Remote work flexibility with adjustable scheduling options.
• Step-by-step onboarding and training support.
• Ongoing mentorship and learning opportunities.
• Access to travel planning systems and supplier resources.
• Eligibility for travel-related incentives and discounts.
• Supportive team culture with advancement opportunities.